What are the payment methods for registration?: National or international credit card at checkout during registration. Cash, at the Capital Sports Padel Center facilities from 9 am to 5 pm.
Where can I register to participate in a VPT?: The only way to register is through our website. On the main page, we are constantly updating the upcoming tournaments with all the information about them.
I registered for a tournament, does that guarantee me a spot?: No. Your spot is guaranteed once you pay your registration fee. You have up to 48 hours to make the payment. After that time, if we don't receive payment, the spot will be released to players on the waiting list.
What is the communication channel for all matters related to my registration payment? Please contact us at the following email address, where we centralize all customer service for registrations and payment verification: pagos@venezuelapadeltour.com
If I cancel my registration before the tournament and have to withdraw, is there a refund? No, your registration will be credited towards a future tournament. You must notify the following email address: pagos@venezuelapadeltour.com that your team is withdrawing and notify us via the same email address when you wish to use the credit. The credit can also be transferred to any other team.
What is the communication channel for all matters related to the Technical Committee or anything related to the sporting aspect?: Email: deportivo@venezuelapadeltour.com
I only like to compete after 5 pm, what can I do?: All players have different preferences, needs, and commitments; therefore, it is not possible for the organizers to accommodate specific time preferences. However, there are specific cases of force majeure that we will consider depending on court availability. Please contact us at the following email address: deportivo@venezuelapadeltour.com
I want to register for a VPT tournament, but I'm not sure which category I should be in. What should I do? Please send us an email before registering for a VPT tournament with your complete sporting history, both in padel and any other racket sport. Include all the tournaments you have participated in, national or international, along with their results. We will analyze your case and advise you on the appropriate category. Email address: deportivo@venezuelapadeltour.com
My partner has to withdraw from the tournament and the draw has already been announced. What do I do? Please fill out the following form to manage the partner change: https://www.venezuelapadeltour.com/pages/6253679-cambio-de-dupla . Also, contact pagos@venezuelapadeltour.com to pay the partner change penalty. Only partner changes with justification for force majeure will be exempt from the penalty.
I want to file a complaint, what are the steps to follow? You will find the form to submit formal complaints at the following link, which will be sent to the Technical Support Team: https://www.venezuelapadeltour.com/pages/6308851-reclamos . Please note that only complaints submitted through this link will be processed by the Technical Support Team. You can also send an email to: deportivo@venezuelapadeltour.com
I filed a complaint. How long will it take to receive a response?: Because each case is unique and to maintain impartiality, the Technical Support Team will take the time to analyze, investigate, and verify the information submitted after receiving your complaint. It may take up to 48 hours to receive a response. Thank you in advance for your patience.
I made my debut in a VPT tournament, but my participation in category X was challenged by the Technical Committee and I have been disqualified. Can I get a refund of my registration fee? Registration fees are non-refundable. Please seek advice before the tournament by emailing the Technical Committee to avoid disqualification. Email: deportivo@venezuelapadeltour.com
It started to rain and the courts are not playable. What should I do? First, be patient. This is a force majeure situation. Second: The VPT team will assess the weather and court conditions. If the rain is light, play will be suspended for about 30 minutes so the maintenance team can dry the grass and glass. Third: If the VPT team assesses the weather conditions and the rain is very heavy, and our maintenance team cannot dry the courts, unfortunately, the day's matches will be suspended. All suspended matches will be rescheduled by the Technical Desk. You can see the rescheduled date for your match on the Venezuela Padel Tour App.
Can you compete in two different categories in the VPT? No. Our competitive format does not allow a player to compete in two categories, as this creates discrepancies at the competitive level. If a player is deemed eligible to compete in a higher-level category, they will be reclassified to the higher category, starting their VPT ranking points at 0. The following exceptions apply: 1. Players in the Junior and 50+ categories may compete in a second category. 2. Invitations to athletes for the first category.